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eSewa Scam in Nepal — Free Recovery Guide
Got scammed through eSewa? Money stolen from your wallet? Someone tricked you into sharing your PIN or OTP? Here's exactly what to do right now — step by step, free.
Act fast: If money was just stolen from your eSewa, change your PIN immediately in the app, then call eSewa support at 01-5970016. Speed matters — the sooner you report, the higher the chance of recovery.
Can you still access your eSewa account?
Yes — I can still log in
1
Change your PIN immediately. Open eSewa app → Profile → Change MPIN. Pick a new PIN you haven't used anywhere else.
2
Change your password. Profile → Change Password. Use a strong, unique password.
3
Check recent transactions. Statement → look for any transactions you didn't make. Screenshot everything suspicious.
4
Call eSewa support. 01-5970016 — tell them you were scammed. Give them the transaction IDs of unauthorized transfers. Ask them to flag the recipient account.
5
Remove linked bank accounts temporarily if you suspect the attacker has your credentials. Re-link after securing your account.
No — I'm locked out
1
Call eSewa immediately: 01-5970016 or email support@esewa.com.np. Tell them your account has been taken over. They can freeze it.
2
Visit an eSewa service center with your citizenship/ID card. They can verify your identity and restore access.
3
Contact your linked bank and ask them to block any eSewa-linked transactions until the issue is resolved.
4
File a police report at the Nepal Police Cyber Bureau (see contacts below).
Where to report eSewa fraud in Nepal
Common eSewa scams in Nepal
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Fake cashback/prize messages. "You won Rs 50,000 from eSewa! Click here to claim." eSewa never sends prize links via SMS. These steal your login credentials.
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OTP/PIN sharing tricks. Someone calls pretending to be eSewa support and asks for your PIN or OTP "to verify your account." eSewa will never ask for your PIN by phone.
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Fake payment screenshots. A buyer shows a fake eSewa transfer screenshot as proof of payment. Always verify in your eSewa app before releasing goods.
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QR code scams. Scammers send a QR code claiming "scan to receive money." Scanning it actually sends money FROM your account. Never scan QR codes from strangers.
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Fake eSewa apps. Counterfeit apps on unofficial stores steal your credentials when you log in. Only download eSewa from Google Play Store or Apple App Store.
Protect yourself going forward
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Never share your eSewa PIN, OTP, or password with anyone — eSewa staff will never ask for it.
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Enable biometric login (fingerprint) if your phone supports it.
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Set transaction limits in eSewa settings to minimize damage if your account is compromised.
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Check your eSewa statement weekly for unauthorized transactions.
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Use a unique password for eSewa — don't reuse passwords from other accounts.
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