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eSewa Scam in Nepal — Free Recovery Guide
Got scammed through eSewa? Money stolen from your wallet? Someone tricked you into sharing your PIN or OTP? Here's exactly what to do right now — step by step, free.
Act fast: If money was just stolen from your eSewa, change your PIN immediately in the app, then call eSewa support at 01-5970016. Speed matters — the sooner you report, the higher the chance of recovery.
Can you still access your eSewa account?
Yes — I can still log in
1
Change your PIN immediately. Open eSewa app → Profile → Change MPIN. Pick a new PIN you haven't used anywhere else.
2
Change your password. Profile → Change Password. Use a strong, unique password.
3
Check recent transactions. Statement → look for any transactions you didn't make. Screenshot everything suspicious.
4
Call eSewa support. 01-5970016 — tell them you were scammed. Give them the transaction IDs of unauthorized transfers. Ask them to flag the recipient account.
5
Remove linked bank accounts temporarily if you suspect the attacker has your credentials. Re-link after securing your account.
No — I'm locked out
1
Call eSewa immediately: 01-5970016 or email support@esewa.com.np. Tell them your account has been taken over. They can freeze it.
2
Visit an eSewa service center with your citizenship/ID card. They can verify your identity and restore access.
3
Contact your linked bank and ask them to block any eSewa-linked transactions until the issue is resolved.
4
File a police report at the Nepal Police Cyber Bureau (see contacts below).
Where to report eSewa fraud in Nepal
Common eSewa scams in Nepal
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Fake cashback/prize messages. "You won Rs 50,000 from eSewa! Click here to claim." eSewa never sends prize links via SMS. These steal your login credentials.
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OTP/PIN sharing tricks. Someone calls pretending to be eSewa support and asks for your PIN or OTP "to verify your account." eSewa will never ask for your PIN by phone.
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Fake payment screenshots. A buyer shows a fake eSewa transfer screenshot as proof of payment. Always verify in your eSewa app before releasing goods.
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QR code scams. Scammers send a QR code claiming "scan to receive money." Scanning it actually sends money FROM your account. Never scan QR codes from strangers.
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Fake eSewa apps. Counterfeit apps on unofficial stores steal your credentials when you log in. Only download eSewa from Google Play Store or Apple App Store.
Protect yourself going forward
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Never share your eSewa PIN, OTP, or password with anyone — eSewa staff will never ask for it.
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Enable biometric login (fingerprint) if your phone supports it.
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Set transaction limits in eSewa settings to minimize damage if your account is compromised.
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Check your eSewa statement weekly for unauthorized transactions.
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Use a unique password for eSewa — don't reuse passwords from other accounts.
Common questions
What should I do if my eSewa was scammed?
Change your PIN immediately in the app, call eSewa support at 01-5970016, and report to Nepal Police Cyber Bureau. If money was stolen, contact your linked bank to reverse transactions.
Does eSewa refund scam victims?
eSewa investigates fraud cases and may reverse unauthorized transactions if reported quickly. Call 01-5970016 immediately with your transaction IDs. The sooner you report, the higher the chance of recovery.
How do I report online fraud in Nepal?
Report to Nepal Police Cyber Bureau at Bhotahiti, Kathmandu (phone: 01-4412780) or call 100 for emergencies. For digital payment fraud, also contact Nepal Rastra Bank at 01-4410158.
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